At Rivers Casino Portsmouth, we value your experience and satisfaction with our services. We strive to provide prompt assistance and effective solutions for any query or issue you may encounter.
Our customer support team is available 24/7 to help with any questions or concerns you have about our platform. Our friendly agents are here to guide you through the process of resolving your issues, so please feel free to reach out whenever it suits you best.
Live chat is one of the fastest and most convenient ways to get in touch with us. Simply click on the live chat button available on every page of our website and describe your query or issue to our support agents. They will be more than happy to assist you promptly.
Our live chat service operates 24 hours a day, 7 days a week. Feel free to use it at any time that suits you best.
If you prefer sending us an email, please note the following guidelines for faster resolution:
In addition to live chat and email support, you also have access to our comprehensive help-centre section. It includes a wide range of FAQs and guides that address common questions and issues.
Our knowledge base contains information on various aspects of our platform, including gameplay rules, promotional terms, responsible gaming practices, and more.
If you're experiencing any difficulty with account verification or require assistance with your account settings, please don't hesitate to reach out. Our support agents will guide you through the process smoothly.
For all issues related to accounts, including login difficulties, password reset requests, and general inquiries, our live chat support is available 24/7 for immediate assistance.
We understand that responsible gaming practices are of utmost importance. If you're experiencing any problem or if we can assist with your safe gaming journey in any other way, please let us know. We have a dedicated team to help prevent and address such issues.
Should you need advice on how to maintain healthier gaming habits, our live chat support is available 24/7 for discreet assistance.
For all technical-related matters or issues with the platform's functionality, please do not hesitate to reach out. Our dedicated team will be happy to assist and resolve your problems promptly.
In case you encounter any problem that requires higher level of support, feel free to let our customer care agents know so we can guide the issue through a proper escalation process for a quicker resolution.
To ensure prompt assistance, please follow these simple steps when reaching out:
Our customer support team is available 24/7 in multiple languages. Please select your language preference from our help-centre section or let our agents know during live chat.
Please be aware that response times might vary depending on the complexity of the query or issue at hand, as well as on the time zone differences between you and us.
Email support is usually responded to within 24 hours. Live chat support resolves queries in real-time where possible.
In case you believe your account has been compromised, please contact our security team immediately via our live chat service or email. We will handle the situation discreetly and with all urgency required to protect your data.
If for any reason you feel that there is a problem requiring more urgent attention, please reach out via our live chat service where a dedicated support agent will be able to assist further immediately.
Our services are fully compatible with both mobile and desktop devices. Please note that some functionality may not work as efficiently on older browsers or on low-bandwidth connections due to technical constraints beyond our control.
Should you have any feedback about your experience with us or need help resolving a dispute, please reach out directly by using the contact details below for prompt assistance.
